SAWI – Entities (Providers) Privacy Policy

This Privacy Policy explains how SAWI (“SAWI”, “we”, “us”, or “our”) collects, uses, discloses, and protects information related to Entities / Providers, including but not limited to clinics, hospitals, medical centers, laboratories, and other healthcare organizations (collectively, “Entities”) that use the SAWI platform.

By registering, accessing, or using the SAWI platform, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

- Entities registered on the SAWI platform

- Authorized representatives, administrators, and staff acting on behalf of an Entity

This policy does not replace:

- The Patients Privacy Policy

- The Doctors Privacy Policy

Each applies independently to its respective user group.

2. Information We Collect

2.1 Entity Information

We may collect:

- Entity name and legal name

- Type of healthcare organization

- License or registration details (where applicable)

- Address, city, and branch locations

- Contact details (email, phone number)

2.2 Authorized User Information

Information related to individuals managing the Entity account, such as:

- Name and role/title

- Email address and phone number

- Login credentials (securely stored)

2.3 Operational Data

- Doctors and services listed under the Entity

- Appointment schedules and availability

- Pricing and service configuration

- Internal notes or configurations entered by the Entity

2.4 Technical Information

- IP address

- Device and browser information

- Log files and usage analytics

3. How We Use Information

We use Entity data to:

- Create and manage Entity accounts

- Enable appointment booking and scheduling

- Display Entity profiles to patients

- Communicate platform updates and service notifications

- Provide customer support and technical assistance

- Improve platform functionality and performance

- Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell Entity data.

We may share data:

- With patients, limited to publicly displayed Entity information

- With doctors affiliated with the Entity, as required for operations

- With trusted service providers (hosting, analytics, notifications)

- When required by law, regulation, or court order

- To protect the rights, safety, and integrity of SAWI and its users

All third parties are required to maintain appropriate data protection standards.

5. Data Storage and Security

- Data is stored on secure servers with administrative and technical safeguards

- Access is restricted to authorized personnel only

- Reasonable measures are taken to prevent unauthorized access, loss, or misuse

While we strive to protect your data, no system can be guaranteed 100% secure.

6. Data Retention

- Entity data is retained for as long as the account remains active

- Upon account termination, data may be retained as required for legal, regulatory, or operational purposes

- Aggregated or anonymized data may be retained for analytics and platform improvement

7. Entity Responsibilities

Entities are responsible for:

- Ensuring the accuracy of submitted information

- Maintaining confidentiality of login credentials

- Ensuring authorized staff comply with applicable laws and SAWI policies

- Obtaining any required patient or staff consents where applicable

8. Your Rights

Subject to applicable laws, Entities may request to:

- Access or update their information

- Correct inaccurate data

- Request account deactivation

- Raise concerns regarding data handling

Requests can be submitted via SAWI support channels.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting within the SAWI platform. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Us

SAWI Support

Email: support@sawi.app

Website: www.sawi.health