1. Introduction

SAWI respects your privacy and understands the sensitivity of personal and health related information that may be shared through the app

This Privacy Policy explains how we collect use store share and protect your information when you use SAWI to search for doctors clinics hospitals and healthcare providers and to book medical appointments

By using the app creating an account or confirming a booking you agree to this Privacy Policy

SAWI is a digital platform for appointment booking and access to healthcare providers

SAWI does not provide medical diagnosis treatment prescriptions emergency services or medical advice

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2. Information We Collect

We may collect the following types of information depending on how you use the app

Account Information

Name phone number email address login details gender age or date of birth city area and profile photo if provided

Booking Information

Doctor clinic or hospital selected specialty appointment date and time consultation fee booking status visit reason notes and appointment history

Health Related Information

Medical reports test results medical images symptoms medications or any other health related information you choose to upload or enter

This information is optional and is used only to support your booking and share with the selected healthcare provider when you choose to do so

Device and Usage Information

Device type operating system app version IP address language approximate location app activity pages used crash logs and technical error data

Location Information

If you allow location access, we may use your location to help you find nearby doctors clinics or healthcare providers

You can disable location access from your device settings

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3. How We Use Your Information

We use your information to

Create and manage your account

Allow you to search for doctors and clinics

Process appointment bookings

Send booking confirmations reminders and service notifications

Share booking details with the selected healthcare provider

Provide customer support

Improve app performance and user experience

Prevent fraud misuse or unauthorized activity

Comply with legal regulatory or operational requirements

We do not sell your personal or health information

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4. Sharing Your Information

When you confirm or request a booking you agree that SAWI may share your booking details with the selected doctor clinic hospital or healthcare provider

This may include your name phone number appointment details visit reason notes and any medical files you choose to upload

We may also share limited information with trusted service providers who help us operate the app such as hosting providers notification providers SMS providers analytics tools payment processors technical support providers and security tools

These parties are expected to use the information only for the services they provide to SAWI

We may also disclose information if required by law regulation court order or to protect the rights safety and security of users healthcare providers or SAWI

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5. Health Information

Health related information you upload or enter is treated as sensitive information

You should only upload files or details that you are willing to share with the selected healthcare provider

SAWI does not review diagnose interpret or provide medical decisions based on your health information

All medical decisions are made by the healthcare provider

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6. Notifications and Communications

We may send you service related messages including verification codes booking confirmations appointment reminders booking updates cancellations support messages and important policy updates

We may also send promotional or informational messages about SAWI services where allowed and according to your preferences

You may disable some notifications from your device or app settings but essential service messages may still be required to use the app

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7. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access loss misuse alteration or disclosure

These measures may include encrypted communication access controls limited staff permissions monitoring secure storage and internal privacy procedures

No digital system is completely secure but we work to reduce risks and respond seriously to security incidents

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8. Data Retention

We keep your information only as long as needed to provide the service comply with legal or operational requirements resolve disputes prevent fraud and maintain business records

When your account is deleted we will delete or deactivate your personal information unless we are required or allowed to keep certain information for legal security accounting dispute resolution or operational reasons

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9. Your Rights

Depending on applicable laws you may have the right to access correct update delete or request a copy of your personal information

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10. Account Deletion

You may request deletion of your account through the app if available or by contacting us

We may need to verify your identity before processing the request

Some information may be retained where required for legal regulatory security fraud prevention accounting or dispute resolution purposes

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11. Children

SAWI is not intended for direct use by children without the consent of a parent or legal guardian

Appointments for children or minors must be made by a parent guardian or legally authorized person

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12. Emergency Medical Notice

SAWI is not designed for emergency medical situations

If you have severe pain breathing difficulty bleeding loss of consciousness or any urgent medical condition please go immediately to the nearest hospital or contact local emergency services

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13. Accuracy of Provider Information

Doctor clinic hospital appointment availability consultation fees and other provider information are provided by healthcare providers or SAWI operations team

This information may change due to medical operational or administrative reasons

Please review all booking details before confirming your appointment

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14. Third Party Services

The app may use or link to third party services such as maps payment gateways messaging tools analytics tools or support services

Your use of those services may be subject to their own privacy policies and terms

Where this happens we take reasonable steps to protect your information according to this Privacy Policy and applicable requirements

15. Changes to This Policy

We may update this Privacy Policy from time to time

If we make important changes we will try to notify you through the app email or another suitable method

Your continued use of the app after an update means you accept the updated Privacy Policy

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17. Contact Us

If you have questions requests or concerns about this Privacy Policy or your personal information please contact us

Email: admin@sawi.health

Address: Khartoum -Omdurman